Love it! Uplifting Customer Experience…
Take notes & learn… Genius! And probably won several customers for life by doing this, as well as making a young person’s day.
Welcome to 2012. May it be a time of positive, healthy memories waiting to happen, of love, of laughter & fulfilment. Our best to you.
Frequently at this time of the year, we read dozens of goal-setting articles from business & personal success experts. We may make New Year Resolutions, only to experience Read more →
Question: how much of the information you hold in your head about (influencing leading, parenting, etc.) do you actually put into practice on a daily basis? How about your teams?
While not all of what you know is relevant every day in every situation, I just finished reading my gorgeous friend Elizabeth’s brand new book, Persuasion & Influence for Dummies and was struck by three things.
Great Video from Seth Godin for the crossroads of Humanity @ Work!
If you’re an Entrepreneur or CEO, it’s 5 mins well spent.
Great talk from Anne Mulcahy of Xerox on leadership, especially in times of challenge or crisis. You can watch Anne Mulcahy talk here.
Great article from the Journal of Consumer Research via Roger Dooley on the difference it attitude and focus when paying by cash or credit card. Fascinating stuff. Credit card purchase focus more on benefits, less on price; cash purchases focus more on price, less on benefits.
I’m sure that’s why a classic early B2C sales cycle question is, “How would you be paying, hypothetically: cash or credit card?”
“And when you discover what you will be in your life, set out to do it as if God Almighty called you at this particular moment in history to do it. Don’t just set out to do a good job. Set out to do such a good job that the living, the dead or the unborn couldn’t do it any better.
If it falls your lot to be a street sweeper, sweep streets like Michelangelo painted pictures, sweep streets like Beethoven composed music, sweep streets like Leontyne Price sings before the Metropolitan Opera. Sweep streets like Shakespeare wrote poetry. Sweep streets so well that all the hosts of heaven and earth will have to pause and say: Here lived a great street sweeper who swept his job well.”
These words, from Martin Luther King came to mind recently, when talking to the UK body for sales about accrediting the sales work I’m involved in with a global organisation. Read more →
Great article by Guru Seth Godin on two schools of customer service philosophy.
A great article from Roger Hamilton, creator of Wealth Dynamics on advice for creating your own luck.
You can read about the Wealth Dynamics take on creating your own luck here!
